Professional Services
STAR Professional Services leverages expertise in Interactive Voice Response (IVR), speech production, speech perception and natural language processing to provide assistance in evaluating, purchasing and optimizing the implementation of speech-related business solutions.
We are not aligned with any proprietary technology, and we owe no allegiance to any vendor, allowing us to provide independent, objective services.
Our Services
Feasibility Study
- Help businesses determine if implementing an IVR suite, or speech-enabling existing IVR applications, would improve productivity and/or customer satisfaction.
- Final report includes recommendations on products, vendors and implementation methodology.
Request for Proposal (RFP) Preparation Services
- RFP preparation services to assist clients in beginning the process of IVR or speech technology implementation.
- STAR Professional Services personnel meet with clients to review business needs.
- Completed RFP includes general information and bidding instructions as well as requirements on:
- experience and references
- solution description including hardware and software specifications
- application layer design and specification
- pricing and cost breakdown
IVR Proposal Evaluation Services
- Review our clients' business requirements and processes.
- Evaluate the IVR applications specified in each proposal and compare them against the business requirements.
- Evaluate the proposals for best practices and methodologies.
Speech Technology Proposal Evaluation Services
- Review the client's business requirements and processes.
- Evaluate the speech technology components of submitted proposals.
- Make recommendations on the speech technology components and proposals based on which products and methodologies are best suited to the client's business requirements.
Investment Assessment Services
- Assess the technical capabilities of the new speech technology against the vendor's claims.
- Assess the technical capabilities against market competition.
- Assess the potential market of the new technology.
Our Team
The STAR Professional Services team is comprised of experienced architects, solutions consultants, engineers, market analysts and product strategists from multiple disciplines, including IVR, Call Center, Automated Speech Recognition (ASR) and Text-to-Speech (TTS).
